Frequently Asked Questions
We believe in transparency, to get to you not only the product but the full process of crafting it.
Contacts
Shipping, customer service and returns:
customer-service@portaldeliveries.co.uk
Potential Opportunities: info@beauuk.com
Shipping & Delivery
Where do you ship?
We currently ship within the UK and selected international destinations.
UK Delivery Time
Estimated 3–5 working days after dispatch.
International Delivery Time
Estimated 10–15 working days after dispatch depending on destination and customs clearance.
Do you offer next day delivery?
Not currently.
How can I track my order?
Tracking details will be sent by email once your order has shipped.
Are duties and taxes included?
No. International duties, taxes, and import charges are paid by the recipient.
My parcel is delayed
Please allow extra time during peak seasons or customs processing. If delays continue, contact customer support.
My bottle arrived damaged
Please email us within 48 hours of delivery with photos of the item.
Email: customer-service@portaldeliveries.co.uk
Bottle Specs
Beau features a premium 304 stainless steel body, double-walled and vacuum insulation, a secure screw-top lid, removable straw system, and signature silicone B Loop, and has 600ml capacity. And comes in 3 Soft matte finish with BPA free components.
Every proportion was considered to create perfect form and balance. Unlike lightweight alternatives Beau carries a reassuring sense of quality. Made to be used daily, displayed proudly, and kept for years.
Dimensions
Height: 26.9 cm
Width: 8.4 cm
Depth: 12.3 cm
Weight
Approx. 450g when fully assembled.
Returns and Refunds Policy
Contact
customer-service@portaldeliveries.co.uk
UK Orders
We hope you love your Beau® piece. If for any reason it isn’t right for you, UK customers may request a return within 7 days of delivery.
To be eligible for return, items must be:
- unused,
- in original condition,
- and returned with original packaging.
Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Once your return is received and approved, refunds will be issued to the original payment method.
International Orders
Due to the nature of international shipping and customs duties, we are currently unable to accept returns on orders outside of the UK.
However, if your item arrives damaged, faulty, or incorrect, please contact us within 24 hours of delivery with:
- your order number,
- a description of the issue,
- and clear photographic evidence.
Our team will review the issue and work with you to find an appropriate resolution.
Faulty or Incorrect Items
We take great care in preparing every Beau® order. In the rare event that your item arrives faulty or incorrect, please contact us within 24 hours of delivery.
Where appropriate, we may offer:
- a replacement,
- exchange,
- refund,
- or alternative resolution depending on the nature of the issue.
Non-Returnable Items
We are unable to accept returns for:
- used items,
- personalised products,
- or items not returned in resale condition.
Is the straw removable?
Yes.
Is the B loop removable?
Yes.
How do I re-fill my bottle?
Remove the silicone ring, then remove the straw, and simply re-fill.
Is the bottle dishwasher safe?
Yes. However, we recommend hand washing.
Do you ship internationally?
Yes. We ship worldwide. Shipping rates are calculated at checkout based on destination. Duties and taxes are the responsibility of the recipient. International returns are not currently available.